Privacy and Cookies Policy

This Policy may be updated, at any time, by notice on the website and/or by email, if the User has chosen to receive communications from the HOTEL.

1. What Data We Use

The HOTEL may collect information actively entered by the User at the time of registration and also information collected automatically when using the pages and the network, such as, for example, identification of the commercial establishment used, IP with date and time of connection, among others. There are, therefore, the processing of two types of personal data:

a) Information provided by the User: The HOTEL collects all information actively entered by the User on the Pages, such as full name, email, gender, date of birth, city and state, when the User fills out forms on the Pages. The HOTEL may use this information to promote the dissemination of advertising material, promotions, discounts, events and loyalty programs, as well as to carry out satisfaction surveys. b) Data may be collected automatically, such as characteristics of the access device, browser, IP (with date and time), origin of the IP, information about clicks, pages accessed, the following pages accessed after leaving the Pages, or any terms of reference search typed on the website or in reference to it, among others. For such collection, standard technologies may be used, such as cookies, pixel tags, beacons and local shared objects, which are used with the purpose of improving the User's browsing experience on the Pages, according to their habits and preferences. It is possible to disable, through your internet browser settings, the automatic collection of information through some technologies, such as cookies and caches, as well as on our own website, specifically regarding cookies. However, the User must be aware that, if these technologies are disabled, some features offered by the website, which depend on the processing of said data, may not function correctly. In addition, satisfaction surveys may be carried out, collecting this information to improve our services every day, to better understand your preferences and evaluate the quality and your impressions of our tools, as well as for statistical and advertising purposes. The information collected may be shared by the HOTEL with: a) other partner companies, when necessary for the adequate provision of the services that are the subject of its activities; b) to protect the interests of the HOTEL in any type of conflict; c) upon judicial decision or request from a competent authority. Furthermore, we clarify that your information may also be shared with companies that provide the technological and operational infrastructure necessary for HOTEL's activities, such as payment intermediaries and information storage service providers. The User will be able to access, update and add their data, as well as request the deletion of their collected data for the HOTEL, which has the obligation to provide service and communicate any Data Operators that may be part of the reservation chain, being their responsibility The Controller must ensure that Data Operators have complied with the exclusion obligation, making it clear that exclusion will only not occur if there is any legal obligation attached that prevents the request from being fulfilled. If there is no request for data deletion or updates, the HOTEL is responsible for respecting the retention periods established by legislation.

2. How We Use Data

The information collected by the HOTEL is intended for the establishment of a contractual relationship or the management, administration, provision, expansion and improvement of the Pages to the User, adapting them to their preferences and tastes, as well as the creation of new services and products to be offered to Users. If you no longer wish to receive advertising information from the HOTEL, the User can contact them at any time through their service channels and they are exclusively responsible for informing any Data Operators who work throughout the reservation chain. Legal Basis: In these cases, data processing is authorized by item I of article 7 of Law No. 13,709/2018, the General Data Protection Law (“General Data Protection Law - LGPD”).

3. How We Use Cookies

Cookies are files or information that may be stored on your devices when you visit the HOTEL Pages. Generally, a cookie contains the name of the website that originated it, its lifetime and a value, which is generated randomly. HOTEL uses cookies to facilitate use and better adapt the Pages to your interests and needs, as well as to compile information about the use of our websites and services, helping to improve their structures and contents. Cookies may also be used to speed up your future activities and experiences on the Pages.

After the User consents to the use of cookies, when using the HOTEL Pages, they may store a cookie on their device to remember this in the next session. At any time, the User may revoke their consent to cookies, so You must delete cookies from the HOTEL Pages using your preferred browser settings. For more information on how to manage cookies in browsers:

Internet Explorer: https://support.microsoft.com/pt-br/help/17442/windows-internetexplorer-delete-manage-cookiesMozilla Firefox: https://support.mozilla.org/pt-BR/kb/ative-e-desative-os-cookies-queos-sites-usamGoogle Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform=Desktop& hl=pt-BRSafari: https://support.apple.com/pt-br/guide/safari/sfri11471/mac

Finally, we remind you that, if the User does not accept some cookies from the HOTEL Pages, certain services may not function optimally.

4. Who We Share Data With

HOTEL works with partners who offer solutions for the tourism and hotel market, in addition to also operating in the corporate segment, and may share the information collected through the Pages, in the following cases:

a) With other Group companies, established or operating in any country, who undertake to use the information for the same purposes indicated in this Policy;b) With partner companies, in the development of the HOTEL's commercial activities, including connections and distribution of reservations, servers, etc;c) To protect the interests of the HOTEL in any type of conflict, including legal actions;d) In the case of transactions and corporate changes involving the HOTEL, in which case the transfer of information will be necessary for the continuity of services; or,e) Upon court order or at the request of administrative authorities that have legal competence to request it.

5. How We Keep Data Secure

The HOTEL will store the information collected on its Data Operator Pages or those contracted by it.

HOTEL uses reasonable market and legally required means to preserve the privacy of data collected on its Pages. Therefore, it adopts the following precautions, in compliance with the guidelines on security standards established in Decree No. 8,771/2016, as well as relating to Data Operators with the same guidelines, and Data Operators are only responsible for any data that transit through its base, for the full fulfillment of reservations, and they are not responsible for managing or managing how the HOTEL conducts its Internal Policies, conduct, security practices.

HOTEL adopts its best efforts to preserve the privacy of Users' data. However, no website is completely secure and HOTEL does not fully guarantee that all information that passes through the Pages will not be subject to unauthorized access perpetrated through methods developed to obtain information improperly. For this reason, we encourage Users to take appropriate measures to protect themselves, such as allowing third parties to use their credit card details or passwords.

6. Retention of Collected Information

The information collected by the HOTEL, through the Pages, will, as a rule, be automatically deleted from its servers when it is no longer useful for its intended purpose or after compliance with legal obligations, or when the user requests the deletion of their personal data Without prejudice, the information may be kept to comply with legal or regulatory obligations, transfer to a third party may occur, and the HOTEL is responsible for verifying the reliability of its Data Operators, holding them responsible only if it is proven that any losses were caused by the Data Operators.

7. Your Rights

In compliance with applicable regulations, with regard to the processing of personal data, the HOTEL is responsible to the User for the possibility of submitting requests based on the following rights:a) confirmation of the existence of processing;b) access to data ;c) the correction of incomplete, inaccurate or outdated data;d) blocking or deletion of unnecessary, excessive or non-compliant data;e) the elimination of data processed with the User's consent;f) obtaining information about public entities or private parties with which the HOTEL shared your data;g) information about the possibility of not providing your consent, as well as being informed about the consequences, in case of refusal;h) the revocation of consent. If you need any assistance to exercise their rights, the User can contact the HOTEL, as per the guidelines in this Policy. The User is aware that the deletion of essential information for managing their account with the HOTEL will result in the termination of their registration, with consequent cancellation of the services then provided. Contact the email: lojatiahelena@hotmail.com with the subject Privacy Policy.

The HOTEL will make every effort to fulfill such requests in the shortest possible time. However, even in the case of an exclusion request, the minimum storage period for information from users of Internet applications, determined by Brazilian legislation, will be respected.

8. Consumption Ratio

The HOTEL is directly responsible for all consumer relations with the guest, and any Data Operators are not responsible for obligations of this nature.

9. Legislation

This Policy will be governed, interpreted and executed in accordance with the Laws of the Federative Republic of Brazil, especially Law No. 13,709/2018.